Privacy Policy
Last updated: 13 May 2026
At Layanè Clinic MB, we are committed to protecting your privacy. This policy explains how we collect, use, and store your personal information when you book services or interact with us online. We ensure that your data is handled securely and in accordance with standard wellness clinic practices in Birmingham, offering you peace of mind while you focus on your recovery.
What Information We Collect
We collect information necessary to provide our treatments and process payments safely. This includes your name, contact details, basic health history relevant to your safety during therapy, and payment information processed through our secure online booking system. We only ask for information that is essential for your care.
How It Is Used
Your information is used solely to manage your appointments, customize your recovery journey, and ensure your health and safety during specialized treatments مانند Hijama or Dry Needling. We also use your contact details to send booking confirmations, clinic updates, and essential reminders about your upcoming sessions.
Storage & Protection
We store your data using secure, encrypted digital systems. Access is strictly limited to authorized clinic staff involved in your care and administration. We retain your information only for as long as necessary to fulfill the purposes of your treatment or to comply with necessary administrative recording requirements.
Your Rights
You have the right to access the personal information we hold about you at any time. You can request corrections if your details are inaccurate or ask for your data to be deleted from our records. To exercise these rights or to discuss any privacy concerns, please contact the clinic team directly at layaneclinic@gmail.com.
Terms & Conditions
Last updated: 13 May 2026
Bookings & Cancellations
- All bookings must be made through our online system or social media platforms.
- We require at least 24 hours' notice for cancellations or rescheduling.
- Late cancellations (less than 24 hours before your appointment) will result in your deposit being non‑refundable.
- Late arrivals may result in reduced treatment time to avoid disrupting subsequent appointments.
Clinical Conduct
- We maintain a safe and professional environment for all clients and staff.
- Verbal or physical abuse will not be tolerated and may result in immediate dismissal from the clinic.
- Clients are asked to silence mobile devices and maintain a calm atmosphere within the treatment areas.
Payments & Vouchers
- A booking deposit is required to confirm all appointments.
- Remaining payment is made in clinic following treatment.
- We accept Visa Debit and Mastercard.
- Please provide at least 24 hours’ notice for cancellations or rescheduling.